Return and Refund Policy

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Key Information

Return Window:

You may return items within 30 days of receiving your order in the United Kingdom.

No Restocking Fees:

Returns do not incur any restocking charges.

Refund Processing Time:

Refunds are usually completed within 7 working days.

Return Postage:

Customers are responsible for covering the cost of sending items back.

Returning Products
Items can be returned up to 30 days after delivery. To return an item, get in touch with us at support@highstreet-london.com and provide your order information. Returned items should be unused, unwashed, and include all original tags and packaging. Returns requested after 30 days cannot be accepted.

Return Procedure

  1. 1

    Contact us first:

    Email support@highstreet-london.com with your order number and reason for the return. Returns sent without prior approval may be refused.

  2. 2

    Follow our instructions:

    Once approved, we will provide detailed guidance on how to send your items back.

  3. 3

    Pack securely:

    Ensure your items are packaged safely to prevent damage during postage.

  4. 4

    Postage costs:

    You are responsible for return postage within the UK.

Refunds
Once we receive and inspect your returned items, we will refund the amount to your original payment method. Refunds are processed within 7 days. No restocking charges will be applied. Please note that bank processing times may vary.

Exchanges
To exchange a product, email us at support@highstreet-london.com with details of the item you would like as a replacement. We will guide you through the exchange process to ensure it is straightforward and efficient.

Cancellations
If you receive a damaged or incorrect product, please take a clear photo and send it to support@highstreet-london.com. We will quickly arrange a replacement or the correct item for you.

Damaged or Incorrect Items
If an item arrives damaged or incorrect, email a clear photo to support@highstreet-london.com. We will promptly send the correct product or a replacement.

For full details, please see our Terms of Service.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT

Email: support@highstreet-london.com
Contact Form: Click Here
Phone Number:

Business Information
IDDON ECOM LTD registered in the United Kingdom.

Company Number: 16119292
DUNS Number: 232716793

Address:
47 Laburnum Avenue
Preston PR5 5BA
United Kingdom