Return and Refund Policy

Key Information:

• Return Window: You may return items within 30 days of receiving your order in the United Kingdom.
• No Restocking Fees: Returns do not incur any restocking charges.
• Refund Processing Time: Refunds are completed within 7 days.
• Return Postage: Customers are responsible for covering the cost of sending items back.

Returning Products
Items can be returned up to 30 days after delivery. To return an item, get in touch with us at support@highstreet-london.com and provide your order information. Returned items should be unused, unwashed, and include all original tags and packaging. Returns requested after 30 days cannot be accepted.

Return Procedure

• Contact us first: Email support@highstreet-london.com with your order number and reason for the return. Returns sent without prior approval may be refused.
• Follow our instructions: Once approved, we will provide detailed guidance on how to send your items back.
• Pack securely: Ensure your items are packaged safely to prevent damage during postage.
• Postage costs: You are responsible for return postage within the UK.

Refunds
Once we receive and inspect your returned items, we will refund the amount to your original payment method. Refunds are processed within 7 days. No restocking charges will be applied. Please note that bank processing times may vary.

Exchanges
To exchange a product, email us at support@highstreet-london.com with details of the item you would like as a replacement. We will guide you through the exchange process to ensure it is straightforward and efficient.

Order Cancellations
We understand that circumstances may change, requiring order cancellations. If you’d like to cancel your order, contact our support team without delay at support@highstreet-london.com. We will make every effort to cancel the order before processing and dispatch. However, once an order has entered processing or has been shipped, cancellations or modifications will no longer be possible. In such cases, our return process must be followed once the item is delivered.

Problems With Delivered Packages
If you receive an incorrect or damaged item, we sincerely apologize for the inconvenience. While we take great care in packaging and verifying orders before shipment, mistakes can happen. If you receive a damaged or incorrect item, please capture clear photos of the issue, including any packaging damage or defects, and email them to us at support@highstreet-london.com. We will carefully review your case and ensure a replacement or the correct item is sent to you as soon as possible. Our goal is to resolve any issues efficiently and provide you with a positive shopping experience.

For full details, please see our Terms of Service.