Shipping Policy

Key Information:

• Order Cut-Off Time: Orders placed before 16:00 GMT are usually processed on the same day. Orders placed after this time will be processed on the next business day.
• Order Processing Time: Orders are typically processed within 0–2 working days (Monday to Friday). Processing times may vary during peak periods or due to exceptional circumstances.
• Estimated Shipping Duration: Once dispatched, delivery generally takes 5–10 working days (Monday to Friday). These timeframes are estimates and may be affected by external factors.
• Free Delivery: All orders shipped within the United Kingdom qualify for free delivery.

Shipping Partners
We work with trusted delivery companies to ensure your order arrives safely and efficiently. Depending on your location and the selected delivery option, shipments may be handled by DPD, Evri, or Royal Mail. The courier is chosen automatically to provide the most suitable service for your order.

Order Processing and Shipping Details
After placing your order, you will receive an order confirmation email. Your order then enters processing, which usually takes 0–2 working days (Monday to Friday). Once your order has been dispatched, a shipping confirmation email containing tracking details will be sent so you can follow your delivery.

Following dispatch, most deliveries arrive within 5–10 working days. Delivery times may vary depending on your location, courier availability, and other external conditions.

Free delivery is available on all orders within the United Kingdom, regardless of order value or item quantity.

Delivery Delays
If your order has not arrived within the estimated timeframe, please allow up to 2 additional working days and check your tracking information. If your package still has not arrived, contact us with your order number for further assistance.

Order Cancellations
If you need to cancel your order, please contact our support team as soon as possible at support@highstreet-london.com. We will attempt to cancel the order before it is processed or shipped. Once processing or shipment has begun, cancellations are no longer possible and the return process will apply after delivery.

Issues With Delivered Orders
If you receive a damaged or incorrect item, we apologize for the inconvenience. Please email clear photos of the item and any packaging issues to support@highstreet-london.com. Our team will review the matter and arrange a replacement or appropriate resolution as quickly as possible.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT

Email: support@highstreet-london.com
Phone Number: +447520644580

Business Information
Store Name: Highstreet London

Address:
47 Laburnum Avenue
Preston PR5 5BA
United Kingdom