Shipping Policy

Key Information:

• Order Cut-Off Time: Orders placed before 16:00 GMT will be processed on the same day, while those placed after this time will be handled on the next business day.
• Order Processing Time: Our standard order processing time is between 0 to 1 working days (Monday to Friday). Please note that processing times may vary depending on order volume or special circumstances.
• Estimated Shipping Duration: Once dispatched, orders generally take between 2 to 5 working days (Monday to Friday) to arrive. Please be advised that this is an estimated timeframe and minor delays may occur due to unforeseen factors.
• Free Delivery: We provide free shipping on all orders within the United Kingdom to make your shopping experience hassle-free.

Order Processing and Shipping Details
Upon placing your order, you will receive a confirmation email to acknowledge receipt and initiation of processing. The processing period usually spans 0 to 1 working days (Monday to Friday), subject to seasonal demand and order volume. Once your order is ready for dispatch, we will send a follow-up email containing tracking information so you can monitor your shipment.

After processing, your order will be shipped. Most deliveries are expected to arrive within 2 to 5 working days (Monday to Friday). However, shipping times may vary based on location, courier service availability, and external conditions affecting logistics.

We proudly offer free delivery across the United Kingdom, covering all products regardless of size or price, to provide a seamless and cost-effective shopping experience.

Delays
If the maximum time for order processing and shipping has passed and your order still hasn't arrived, don't panic. Allow up to 2 extra business days (Monday to Friday) and don't forget to use your tracking code. If your package still hasn't arrived, please contact us, quoting your order number.

Order Cancellations
We understand that circumstances may change, requiring order cancellations. If you’d like to cancel your order, contact our support team without delay at support@highstreet-london.com. We will make every effort to cancel the order before processing and dispatch. However, once an order has entered processing or has been shipped, cancellations or modifications will no longer be possible. In such cases, our return process must be followed once the item is delivered.

Damaged or Incorrect Items
If you receive an incorrect or damaged item, we sincerely apologize for the inconvenience. While we take great care in packaging and verifying orders before shipment, mistakes can happen. If you receive a damaged or incorrect item, please capture clear photos of the issue, including any packaging damage or defects, and email them to us at support@highstreet-london.com. We will carefully review your case and ensure a replacement or the correct item is sent to you as soon as possible. Our goal is to resolve any issues efficiently and provide you with a positive shopping experience.